Returns & refunds
14 days to ask
You have 14 days from the day your book arrives to request a return.
Free label if it is our fault
Wrong, damaged, or defective book? We pay the return postage.
Refunded in 10 business days
Back to your original payment method once the book is inspected.
Check the seal first
A book with an access code can only come back with the code sealed.
How to return a book
Three steps, and the first one is an email.
Email us within 14 days
Write to support@usbookgram.com with your order number and what is wrong. If the book turned up damaged or is not the one you ordered, attach photographs. Requests made more than 14 days after delivery cannot be accepted.
Wait for our reply
If the return is approved we send instructions and the return address, plus a prepaid label when the mistake was ours. Please do not post anything back before that email, because parcels that arrive without an approved request are not accepted.
We inspect and refund
Post the book within 14 days of our approval. We let you know once it has arrived and been checked, and approved refunds go back to the original payment method within 10 business days.
Returns questions
What condition does the book have to be in?
The same condition it left us in, because we resell it as new: unread and unused, no writing or highlighting, no cracked spine or water damage, all original packaging and inserts included, and proof of purchase. Books that arrive marked or incomplete may be refused or refunded in part, and we will always tell you before that happens.
My book came with an access code. Can I still return it?
Only if the code's seal is unbroken and the code has not been redeemed. Access codes work exactly once, so an opened one has no value to the next reader and we cannot take the book back. The same goes for shrink-wrapped bundles. If you are unsure the book is right, check the 13-digit ISBN against your reading list before you break any seal — or email us and we will confirm it for you.
Who pays the return postage?
If the fault is ours — wrong title, wrong edition sent, damaged in transit, defective from the publisher — we send a prepaid label and refund your original shipping too. If you have changed your mind or ordered the wrong book yourself, the return postage is yours to arrange and pay, and the original shipping is not refunded. There is no restocking fee either way. Use a tracked service, because until the parcel reaches us it is your responsibility.
What cannot be returned?
Sale and clearance items, gift cards, standalone access codes and digital products, any book whose code seal or shrink-wrap has been opened, anything requested more than 14 days after delivery, and anything posted back to us without an approved return request.
My book arrived damaged, or it is the wrong title.
Check your order the day it lands and email us within 7 days with your order number and photographs of the book and the packaging. We will replace it or refund it in full, including the original shipping and the cost of sending it back, whichever you prefer. Telling us quickly matters, because carriers set their own deadlines for damage claims.
Can I just cancel the order instead?
Yes, if it has not shipped. We hand orders to the carrier every day at 5:00 PM ET, so email us before then and we will cancel and refund in full, shipping included. After that it has to be handled as a return.
Can I exchange a book instead?
We do not run direct exchanges, because holding stock against an incoming parcel slows both halves down. Return the book you have and place a separate order for the one you want. If the exchange is needed because we sent the wrong book, say so and we will ship the right one straight away rather than making you wait.
Where do returns get sent?
US BookGram, 2894 S Orange Ave, Fresno, California 93725, United States — but only after we have approved your return. Books that arrive without a request first are not accepted and cannot be refunded.
When will I see the money?
We email you once the return has been received and inspected. Approved refunds go to the original payment method within 10 business days, and your bank or card issuer can take a few days more to post it. If more than 15 business days have passed since we approved your return, write to support@usbookgram.com and we will trace it.
I am ordering from outside the United States.
Same 14-day window and the same condition rules. Two things to weigh first: return postage on a change-of-mind return is yours to pay and can cost a real share of the book, and any duties, taxes or customs charges on the original delivery are set by your country and cannot be refunded by us. Where your local law gives you stronger rights than this page, those rights apply.
Ask before you post it back
We would rather sort out a wrong edition by email than have you pay postage for nothing. The full terms are in our refund policy.