Shipping & delivery
Free over $49
US orders over $49 ship free. Below that, shipping is calculated at checkout.
Dispatched daily at 5 PM ET
Order before the cutoff and your book can go out the same day.
Expedited at no extra cost
We never charge for the faster service. It is included on every purchase.
Tracking on every order
We email the tracking number as soon as the carrier issues one.
What happens after you order
Three stages, and you hear from us at each one.
We pack the same day where we can
We ship every day at 5:00 PM ET. Orders placed before that cutoff are packed the same day when the title is in stock and the order clears verification. Anything after it goes out on the next shipping day.
We pick the carrier
We ship with FedEx, USPS, and DHL, and choose whichever suits your order and destination best. You cannot select a carrier at checkout.
You get the tracking number
As soon as tracking is available we send it to the email address on your order. From that point the delivery runs on the carrier's schedule.
Shipping questions
How much does shipping cost?
US orders over $49 ship free. Under $49, the exact shipping charge is calculated at checkout before you pay. Expedited service is included at no extra cost on every purchase, so there is never an upgrade fee.
When will my order ship?
We ship every day at 5:00 PM ET. Orders placed before the cutoff may be processed and shipped the same day, subject to stock and successful order verification. Orders placed after the cutoff are generally processed on the next shipping day.
How long does delivery take?
That depends on the carrier and your address. Once an order is handed to the carrier, delivery runs on their transport schedule, and weekends, holidays, weather, and customs can all move the date. We do not promise a delivery date, and we are not responsible for delays outside our reasonable control. If your package looks stuck or has not arrived when you expected it, write to us and we will chase it.
Which carrier will you use?
FedEx, USPS, or DHL. We choose the one that best fits the order, the destination, and the delivery requirements.
How do I track my package?
We email tracking as soon as it is available. You can also sign in to your account to see the status of every order you have placed. Full instructions are on our track my order page.
I entered the wrong address. Can you fix it?
Tell us straight away and we will change it if the parcel has not left us. You are responsible for giving a complete, accurate address at checkout, and once an order has shipped we are often unable to change the delivery address or redirect the package.
Still waiting on a book?
Email support@usbookgram.com with your order number and we will find out where it is. The full terms are in our shipping policy.